Política de envío

Orders are processed within 1–3 business days, excluding weekends and holidays. During peak periods or limited launches, processing times may be slightly extended.

For made-to-order or custom-crafted items, production times may vary. Estimated lead times are specified in each product description. In some cases, additional time may be required depending on material availability, curing processes, or production conditions. If this occurs, customers will be informed promptly after purchase.

Once shipped, delivery times vary depending on destination. Estimated delivery times are provided at checkout but are not guaranteed.

Shipping costs are calculated at checkout based on destination and selected service.

HAUTEASE is not responsible for delays caused by carriers, customs procedures, or circumstances beyond our control.

Customers are responsible for ensuring that the shipping address provided is accurate and complete. Orders returned due to incorrect information may incur additional shipping costs.

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the product and packaging so we can assist you accordingly.